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How fast can we make 'emergency response'? (Classified results, but lives were changed) 🚨

Optimizing Emergency Response Times at a Crane Naval Base

NSWC Crane Naval Base faced challenges with emergency response times, impacting the safety and security of personnel and assets. To address this critical issue, the base partnered with the Crisis Innovation Technology Lab at Indiana University and the NSWC Crane Fire and Emergency Department.

My Role

As a UX Student researcher present within the project team, I was responsible for:

Approach

Due to the sensitive nature of the project and the strict NDA in place, specific details regarding the research findings, design solutions, and technological implementations cannot be disclosed. However, the overall approach involved:

Impact

While specific outcomes remain confidential, the project successfully:

Takeaways:

This project highlighted the critical role of UX in high-stakes environments like emergency response. By employing a human-centered design approach and collaborating closely with stakeholders, we were able to identify and address critical bottlenecks, ultimately contributing to a more effective and efficient emergency response system.